Hi a message from me, Adam Batue, I own, operate and conduct most collections myself or with a small team.  Starting as Pick My Old Bed, expanding into Wasteroo providing a reliable service priced right and earning the trust from valued domestic and business customers seeking a trusted, reliable service.

For added reassurance I document the waste collection through to its final recycling destination.  For large rubbish collections the images are sent on the day of collection: from collection direct to the recycling centre or waste transfer station.

For all other collections the waste is stored and transported to its relevant recycling centre and videos are uploaded on Wasteroo’s socials.  I am always happy to show your waste item specifically in any given video upon your request.

I’d appreciate if you can familiarise the terms of service.  I’ve located the most requested information at the beginning and made everything really clear as failure of these terms will unfortunately render a collection invalid and non refundable.

Please read through.

Any items such as mattresses / sofas etc that are extremely soiled may be rejected, please send an image before booking.

Kerbside collection:

This is the best value option for some heavy items. A kerbside collection  must be no more than 2 meters away from the kerbside ready for collection.

Options to collect from indoors with a single or two person team for heavy items are at an extra cost and described next to relevant products.

Some basic logistics, on the day of your collection:

If you’ve opted to leave your items outside, no need to be home, I’ll send a message of completion.

Collection times are 9am to 7pm but occasionally during busy days this would be extended to 11pm.

I never let anyone down and always update if I’m late (please ensure your availability is flexible as I can’t reschedule or refund for delays on the day).

Items left outside for collection:

-All non permeable items that can’t get wet (fridges / leather sofas etc) can be left outside for collection. 

-All permeable items (carpets/ mattresses etc) must be plastic wrapped (unless stated otherwise).

-I do provide the option to leave items outside as an added extra during booking as these are handled and treated as potentially wet collection itmes.

Items placed on the ground floor:

If you have selected your items to be collected from the ground floor / indoors, please ensure all items are placed on the ground floor.

Dismantling:

All types of all metal, wooden, zip link and divan beds / headboards or any type of bed / headboard, wardrobe, cabinets etc or fitted fixtures that require dismantling or detached from their fixtures must be dismantled, freestanding and ready for collection unless a dismantling service has been selected. 

48 hours notice required to cancel or re-schedule:

If you need to re-schedule for another day or have to cancel,  an email 48 hours before the day of collection is required so a full refund can be given.  Please be mindful of this relating to same day and next day bookings as there is no scope to cancel due to the short time duration between your booking and the commitment of your booking.

Loss or damage to property:

No liability is facilitated for any loss or damage to any property or possessions during any collection from indoors or outdoors.

Below details further elaboration on terms of service.

The whole of the agreement between our valued customers and Wasteroo shall be set out in these terms and conditions to the exclusion of all other terms and conditions.

 Where there’s scope for us to provide a quote for our services without initial inspection of your premises where our service is to be conducted, a contract shall be initiated between us on your acceptance of our quote, whether by telephone or email or otherwise.

 If during the process of your collection there is a deviance from the initial description we received by you and the actual reality of your collection, we can either fulfil the initial agreed collection if this is still available to collect, if the initial collection is not available no refund can be offered.  If there is scope for us to alter the quote and provide a new quote we will do this dependant on potential of manpower and vehicle space.

Facilitation of Services:

Our team cannot accept any collection where there is any indication of the following:

Asbestos

Hazardous materials

Intoxication related paraphernalia

Any other type of dangerous materials

In such circumstances our team will abort the collection and no refund can be offered.

 If there’s any of the above that was not visible to the team during collection and became apparent post collection, the appropriate cost for its disposal will be forwarded to you.

Pricing protocols:

For domestic customers all pricing is transparent during your booking.

For account holders all invoices must be paid within 14 calendar days of the date of the invoice.

New accounts will be subject to relevant credit checks to which the new account status and credit will be dependent upon.

All rights are reserved on the status of any account in relation to its scope of credit with us to which we will provide 7 calendar days’ notice of any alteration or closure.

Scope of liability:

Wasteroo will accept no liability for the implied legality of any service conducted. No opinion or suggestive advice provided by any Wasteroo staff should be dependent in the assessment of legal compliance. By conducting  any service guided by a customer we do not offer any warranty of legality of the service. The customer will ensure any guidance given to us are lawful to indemnify us against any losses or liabilities that arise from dispute of property or any other legal dispute.

This clause does not exclude or limit in any way our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

 Subject to the preceding, under no such circumstances whatsoever shall we be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract; and (b) our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of our services under the contract in question.

Circumstances that impede our service:

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following (a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (d) impossibility of the use of public or private telecommunications networks.

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

Transfer of contract:

You may not transfer any of your rights or obligations under these Terms to another party without written consent to us, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

 Data protection:

We will only use the personal information you provide to us to provide the services, or to inform you about similar services which we provide, unless you tell us that you do not want to receive this information.

 You acknowledge and agree that we may pass your details to credit reference agencies.

 You acknowledge that we may share your data with any party listed in our registration as a data controller in full compliance with all aspects of the data protection act.

Background:

Wasteroo is 100% committed and understanding that your privacy is valued to you and how your personal data is used and shared online. We totally consider this fact and value the privacy of everyone who visits this website.

Wasteroo, We (“Our Site”) and (subject to the limited exceptions in section 6, below) We won’t collect personal data about you unless you contact us (see section 5, below). Any personal data We don’t collect will only be used as permissible by law. Please read this Privacy Policy meticulously ensuring you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you don’t accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998

– the General Data Protection Regulation (“GDPR”); and “We/Us/Our” means Wasteroo whose registered address is

Unit 1a, Green Lane Industrial Estate, Birmingham B9 5QP

2. Information About Us

2.1 Our Site is owned and operated by Wasteroo whose registered address is:

2.2 Unit 1a, Green Lane Industrial Estate, Birmingham B9 5QP

2.3 Our Data Protection Officer is Tony Romao , and can be contacted by post at our registered address.

3. What Does This Policy Cover?

3.1 This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of personal data;

4.1.2 The right of access to the personal data we hold about you (see section 8);

4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 9);

4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 9);

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7 The right to object to Us using your personal data for particular purposes; and

4.1.8 Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 9 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

5.1 Subject to section 5.2, We do not collect any personal data from you. We do not place cookies on your computer or device, nor do We use any other means of data collection.

5.2 If you send Us an email, We may collect your name, your email address, and any other information which you choose to give Us.

6. How Do We Use Your Data?

6.1 If We do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.

6.2 As noted above, We do not generally collect any personal data. If you contact Us and We obtain your personal details from your email, We may use them as follows:

6.2.1 To reply to your email/sms text;

6.2.2 To update you via email, telephone, sms on the status of your order or enquiry.

6.3 Any and all emails containing your personal data will be deleted no later than 36 months after the matter you contacted Us about has been resolved/order ship date.

6.4 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

6.5 We will only share your data with any third parties for the purpose of delivering your order e.g. we have to pass your telephone number, name and delivery address to the courier to deliver the goods.

7. How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

7.2 Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

7.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure any data We hold about you (even if it is only your email address).

8. How Can You Access Your Data?

8.1 You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please get in touch with Us for more information.

9. Contacting Us

9.1 If you have any questions about Our Site or this Privacy Policy, please get in touch with Us by post at our registered address. Please ensure your query is clear, particularly if it is a request for information about the data We hold about you (as under section 8, above).

10. Changes to Our Privacy Policy

10.1 We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend you check this page regularly to stay informed.

Privacy & Cookies

This privacy policy sets out how Wasteroo uses and protects any information that you give when you use this website. Wasteroo is committed to ensuring that your privacy is protected. If the need arises where we ask you to provide certain information by which you can be identified when using this website, then rest assured that it’ll only be used in accordance with this privacy statement. Wasteroo may change this policy from in the future by updating this page. You should check this page from regularly ensuring you are content with any changes.

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we’ve placed suitable physical, electronic as well as managerial procedures to safeguard and secure the information we collect online.

We confirm that we do not store credit card or any financial information.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Wasteroo
• Unit 1a, Green Lane Industrial Estate, Birmingham B9 5QP

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect:

The table below lists the cookies we collect and what information they store.